4. PHONE: You can phone your orders in. If paying with credit card, merchandise will ship within 2-3 days. If paying with company check, personal check, money order or gift certificates, merchandise will be shipped after payment or gift certificate has been received.


Q: WILL HILLS UNIQUE GIFTS EVER SUBSTITUTE SIMILAR MERCHANDISE FOR ITEMS THAT ARE OUT OF STOCK?
A: No. If you order an item that is out of stock we will notify you. At that time you have the option of having your money refunded or you can choose a substitute item. It is completely your decision.

Q: HOW DO I PLACE AN ORDER?
A: When you see an item you like, simply click the "Add to Cart" button next to the item. That puts the item in your shopping cart and takes you to the shopping cart page, where you'll be able to view all the items you've added to your cart. You can also change the quantity of each item you've selected, as well as remove items you've changed your mind about. To shop for more products, click "Continue Shopping". When you are finished shopping, click "Checkout". Review your order on your shopping cart page, then click "Checkout." You'll be asked to enter a shipping address, a shipping method and payment information. When you are satisfied with your order, click "Continue" and we'll process and ship it as promptly as possible. If you want to pay with company check, personal check, or money order; simply mark the check box, finish processing the order and print out a copy of the order. Mail the copy of the order with your payment and then your merchandise will be processed for shipment. You can also email your orders using the same process. You can fax your orders to us using a credit card.

Q: WHAT DOES THE "OOS" BESIDE THE ITEM DESCRIPTION MEAN?
A: "OOS" means that the item is "Out Of Stock". When the item comes back into stock, the "OOS" will disappear.

Q: WHAT IS YOUR RETURN POLICY?
A: You can return any item in it's original carton within 30 days of receipt. Email or fax us for a request for return authorization. We accept all items for return if they are in their original carton and not broken. If you receive a shipment where an item is broken, it will be replaced at no charge.

Q: What are your products made out of?

Our products are constructed of an amazingly large number of materials. Here's a list, showing the benefits and features of each one:

ALABASTRITE
Product line name for polyresin items. Alabastrite is a stone-based material that can be intricately molded and will allow paint to adhere. Cold-cast. Clean by dusting; do not wash with water.

PORCELAIN
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

JADE PORCELAIN
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

STONEWARE
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

PATCHWORK
European designer fabric is stretched over Ceramic figurines, then coated with twelve layers of lacquer. Each application of lacquer is hand polished, for a rich shine and an ultra-smooth finished texture. The texture of the final pieces, not felt, because of the twelve layers of lacquer covering them.

HONG TZE
To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense deep red color.

FROSTED ACRYLIC
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: # 28246. The drama of frosted glass without the weight.

GYPSUM
Gypsum is made from a white mineral which is usually used to make Plaster of Paris.

DOLOMITE
Usually gray, pink, or white mineral, essentially used as a construction and ceramic material, a furnace refractory, and in fertilizer. A magnesia-rich sedimentary rock resembling limestone.

Q: What is your policy on keeping all of my information private?

SAFE SHOPPING - PRIVACY POLICY

We collect data required to process your order and provide a high level of customer service. This data is used exclusively by Hills Unique Gifts. Our customer address and E-mail lists are not sold or rented to third parties.

We may send an E-mail to alert you to special offers or new products. If you do not care to receive these notices, simply reply to the E-mail with the word "unsubscribe" in either the subject or body text of the reply.